Privacy

This privacy notice explains how we, Sandgreen Caravan Park, intend to collect and use information about you.  If you are asked to provide us with information, it will only be used in the ways described in this privacy policy. This is the latest version of our policy which is updated from time to time.  This policy is dated December 2024.  If you have any questions relating to this policy; please email info@sandgreencaravanpark.co.uk or write to:

Elspeth Sutton, General Manager, Sandgreen Caravan Park, Sandgreen, Gatehouse of Fleet, Dumfries & Galloway, DG7 2DU

Who we are 

Sandgreen Caravan Park, Sandgreen, Gatehouse of Fleet, DG7 2DU (we, us or our)

Under data protection law we are the ‘data controller’ of the personal information that we collect about you and as a data controller we have certain legal responsibilities concerning how we collect, use and share your personal information.  We must inform you of this.

The information we collect

We gather and use certain information about individuals in order to provide products and services, to enable certain functions on our website, and to manage customer accounts.  We also collect information to better understand how visitors to our website use the website and to present timely, relevant information to you.  The types of personal information we collect from you include:

  1. Information you provide to us – personal information that you provide to us including:
    1. Title, First Name and Surname 
    2. Contact information including Home Address, Post Code, County, Province, Telephone Number, Mobile Number and Email Address 
    3. Nationality and Language
    4. Vehicle Registrations
    5. Booking data
    6. Holiday owners and unit details 
    7. Mailing list preference 
  2. Our correspondence – We may keep a record of any correspondence between you and us (by email, letter, telephone, face-to-face or social media).
  3. Sales and services information – details of transactions that you make with us and details of the services we provide you. Information which establishes your identity, such as driving licences, passports and utility bills may be required for some transactions that occur between us and you.
  4. Website usage data
  5. Other information relevant to client enquiries 
  6. Other information pertaining to special offers and surveys 

How we use your personal information

We may use your personal information in the following ways:

  1. To provide our services effectively to you;
    1. to administer our services
    2. handle your requests
    3. communicate with you by email, letter or telephone (including about any offers, promotions we think might be relevant to you or for market research purposes – if you have opted in to this)
    4. keeping up-to-date records about you
    5. carrying out our obligations arising from any contracts entered into between you and us
    6. to make payments to you and receive payments from you
    7. manage holiday bookings and contact you in relation to holiday bookings
    8. improve products and services we provide 
    9. customise our website for you

NB – Where required by law, we will ask for your consent at the time we collect your data to conduct any of types of marketing described in the above. You are able to unsubscribe or opt-out of further communication at any time.  If at any time you do not want us to contact you for marketing purposes, you can let us know by contacting us using the details in the ‘Contact us’ section of this privacy policy.

We use a data processor – Campstead Ltd, Camp Manager – as our booking agent and booking software.  Campstead Ltd are responsible for processing personal data on behalf of Sandgreen Caravan Park.  Campstead Ltd do not have ownership of personal data or decide how or why the data is used; they merely act on behalf of Sandgreen Caravan Park.  All data and customer data is encrypted and transmitted securely.  Campstead Ltd may contact you after you make a booking with us inviting you to leave a review of our booking system.  

2. Selected Insurance Intermediaries - We work with carefully selected insurance intermediaries, who are regulated by the Financial Conduct Authority, to provide you with information about relevant insurance services. If we intend to pass your details to them we will inform you beforehand and give you an opportunity to object. If you tell us that you do not wish to have this information passed on we will respect your wishes.

Website cookies and how we use them 

A cookie is a small file placed on your computer’s hard drive.  It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you.  They also enable us to see information like how many people use the website and what pages they tend to visit. 

We use cookies to:

  1. Analyse our web traffic using an analytical package.  Aggregated usage data helps us improve the website structure, design, content and functions.
  2. Identify whether you are signed in to our website.  A cookie allows us to check whether you are signed into the site.
  3. Test content on our website.  For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  4. Store information about your preferences.  The website can present you with information you may find more relevant and interesting. 
  5. Recognise when you return to our website.  We may show you relevant content or provide functionality you used previously. 

Cookies do not provide us with access to your computer or any other information about you, other than that which you choose to share with us.

Controlling website cookies

You can use your web browser’s cookie settings to determine how our website uses cookies.  If you do not want our website to store cookies on your computer or device, you should set your web browsers to refuse cookies. However, please note that doing this may affect how our website functions.  Some pages and services may become unavailable to you. 

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Links from our website

Our website may contain links to other websites.

Please note that we have no control of websites outside the sandgreencaravanpark.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. 

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies in full.  

How long will we keep your personal information?

Where you have expressed an interest in our products or services or where we have collected your contact details for us to provide you with information about our services, we will keep your information for 3 years, or until you ask us to stop sending you such information. 

Where you have purchased a product or service from us, we will keep your personal information for so long as we are providing you with a service, plus for 5 years, to deal with any queries, complaints or legal claims you may have.  

Controlling information about you 

When you complete a form or provide us with your information on our website, you will see one or more tick boxes allowing you to opt-in to receive news, offers, marketing and information communications from us by email, telephone, text message and post.  

If you have agreed that we can use your information for these purposes, you can change your mind easily, via one of these methods:

  • Send an email to – info@sandgreencaravanpark.co.uk
  • Write to us at – Elspeth Sutton, General Manager, Sandgreen Caravan Park, Sandgreen, Gatehouse of Fleet, Dumfries & Galloway, DG7 2DU

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.  Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation 2018. 

Security 

We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strand physical and electronical security safeguards.  We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation 2018.  

Your rights in relation to your personal information 

If you have any questions in relation to our use of your personal information, you should first contact us using the details in the ‘Contact us’ section of this privacy policy. 

Under certain conditions, you may have the right to request us to:

  1. provide you with further details on the use we make of your personal information;
  2. provide you with a copy of personal information that we have collected about you;
  3. update any inaccuracies in the personal information we hold;
  4. delete any personal information that we no longer have a lawful ground to use;
  5. object to our use of your personal information if our use of your personal information is causing you undue harm.  In such a case we must cease using your personal information for that purpose.

 

Contact us 

If you have any questions, or would like to find out more about this privacy policy you can write to us at:

Elspeth Sutton, General Manager, Sandgreen Caravan Park, Sandgreen, Gatehouse of Fleet, DG7 2DU.

You also have the right to complain to the Information Commissioner’s Office, you can find out how to report a concern via their website – www.ico.org.uk

 

This policy has been approved and authorised by:

Name: Elspeth Sutton

Position: General Manager